Job Description

Job Title: Platform Specialist

Duration: 6 Months (Possible Extension/Conversion to Full-time)

Location: Williamsville, NY 14221 (Hybrid -3 days in office, 2 days remote)

Looking for a candidate with experience in Order Entry, Data Entry, Customer Service , and Microsoft Excel . To qualify for this role, the candidate must complete a 3-minute typing test and achieve a minimum score of 40 words per minute (WPM) .

Overview:

• Ensures all sales orders are processed efficiently and accurately and that delivery deadlines are met.
• Provide support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps, and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• Responsible for leading order management activities for specified areas of the sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

Responsibilities:

• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures, and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• Works on moderately difficult assignments, requiring judgment in resolving issues or in making recommendations.
• Generally works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures for new assignments.
• Works under limited supervision for routine situations.

Requirement:

• Experience with Email and Microsoft Office Suite.
• Proficient at multitasking.
• Excel experience.
• Good written communication skills.
• 40+ WPM typing.

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

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